FREQUENTLY ASKED QUESTIONS
IS THIS A SCAM?
No. This is an official program provided by the United States Federal Government. Specifically, the LifeLine ACP.
What is the Affordable Connectivity Program (ACP)?
The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission (FCC) aimed at ensuring connectivity to eligible households. This new benefit aims to connect households to jobs, critical healthcare services, virtual classrooms, and so much more. Only one ACP per household, not per person, is allowed.
Am I eligible?
All new subscribers must demonstrate that they are eligible. In some states, a subscriber's eligibility may be confirmed through a state database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
The legislation defines "eligible household" as any household with at least one member who:
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is qualified to participate in the federal Lifeline Program;
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has a household income at or below 200% of the federal poverty limit;
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participates in a Lifeline-qualifying government program;
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is qualified to participate in the free and reduced-price school lunch or breakfast program;
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has received a Federal Pell Grant in the current award year;
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or participates in the Special Supplemental Nutritional Program for Women, Infants, and Children (WIC);
How do I apply for ACP?
What does "one per household" mean?
Only ONE ACP service may be obtained per household. "Household" is defined as a group of people who live together at the same address and share income or expenses, whether related or not. If more than one household receiving an ACP benefit resides at an address, consumers must complete an Independent Economic Household worksheet to show eligibility for the ACP.
I was affected by the COVID-19 pandemic and lost my job. Am I eligible for ACP?
You may be eligible if you participate in a federal assistance program such as Medicaid, SNAP, SSI, or if your household meets the income threshold.
Are there any restrictions for this program?
Yes, there are a few simple restrictions. The Affordable Connectivity Program (ACP) service is a federal benefit program only available to individuals who participate in a qualifying government program or who are eligible based on their household income. Only one benefit per household is allowed; a household is not permitted to receive ACP benefits from multiple providers. ACP is not transferable to anyone. Customers must notify their provider within thirty (30) days if they no longer qualify to receive the ACP benefit.
